Information stored
Registration stores your email, screen name, hashed password, date of birth, UK eligibility and the version and time of terms acceptance. The app also stores Play Credits, credit activity, display preferences, reminder settings and account-break end times. Support requests contain a reply email, topic, message and reference.
Purpose
These details support account access, eligibility, security, password recovery and the shared credit balance. Preferences implement your choices. Support data lets the operator investigate your request. Google Analytics measures page views only if you accept optional analytics cookies. We do not use Google sign-in or advertising tags.
Hosting, communications and analytics
Account and activity records are held on our application server. Cloudflare handles website delivery and security and processes connection information such as IP addresses. Brevo delivers password recovery and support messages; ImprovMX forwards incoming mail to a support inbox. If you accept optional analytics, Google Analytics receives page-view data and uses first-party analytics cookies. These providers may process information internationally under their applicable safeguards. Independent help websites have their own privacy practices.
Retention and safeguards
Passwords are hashed. Reset tokens expire after 30 minutes and can be used once. Password changes and account breaks invalidate existing sessions. Delivery records are removed after 24 hours and support requests after 90 days; account data remains until a closure request is processed. Do not include passwords, payment details or identity documents in messages.
Your requests
You may ask for access, correction or deletion through Support or hello@filmcritique.com. Display and reminder settings can be changed in your profile. Requests to close an account require handling and are not an instant self-service deletion.
Questions? Contact FilmCritique · hello@filmcritique.com